Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Service with Diane and Bob {Manager or owner who knows} I brought the shoes on Sunday[paid cash] and found that Amazon carries the same shoe for 45.00 cheaper so I took back the shoes and explained and the back of the receipt said within 10 days full refund if paid with cash...NOT TRUE!!!!!!!!! I was informed that you have to wait and have a check sent out to you, not till Thursday [today is Monday] and then it takes at least 4 days for it to be mailed.....so they do not stand by what the receipt really did say.....Bob couldn't care less, he was short with me and his attitude was oh well not my problem and Diane pretty much accused me of lying...and pretty much the same attitude...will never go back there again!!!!!!

Review about: Shoelace Of Algonquin Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $145.

Preferred solution: better policy and better customer service {Bob, Diane}.

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